Shipping Policy

Last Updated: September 22, 2026

At ELYX Beauty, operated by KPO Investments, we aim to process and deliver orders as efficiently and reliably as possible. This Shipping Policy explains processing times, estimated delivery periods, tracking, address requirements, and procedures relating to delayed, lost, damaged, or undeliverable shipments.

1. Free Express Shipping

We currently offer Free Express Shipping on all eligible orders. There is no minimum purchase requirement unless a different requirement is clearly stated on our website, during checkout, or as part of a promotion.

Our standard estimated delivery timeframe after shipment is approximately 3 business days. This is an estimate and does not constitute a guaranteed delivery date unless expressly stated otherwise.

2. Order Processing

Orders are generally processed within 24–48 business hours. Processing may include order review, payment confirmation, fraud and security screening, product preparation, packing, shipping-label creation, and transfer to the applicable carrier.

Orders placed on weekends, holidays, or outside normal business hours may begin processing on the next business day. Processing may take longer during major sales, holidays, product launches, unusually high order volume, severe weather, or unexpected operational disruptions.

3. Estimated Delivery

Once an order has been processed and transferred to the carrier, delivery is generally estimated within approximately 3 business days. Business days generally exclude weekends and recognized public holidays. Actual delivery times may vary according to destination, carrier conditions, weather, and other factors.

4. Shipping Confirmation and Tracking

When an order is prepared for shipment, customers may receive a shipping confirmation containing available tracking information. Tracking information may not become active immediately after a shipping label is created. Statuses such as “Label Created,” “Pre-Shipment,” or similar wording may indicate that shipment information has been transmitted to the carrier but the package has not yet received its first physical carrier scan. Carrier tracking systems are operated independently and may occasionally contain delayed or incomplete updates.

5. Delivery Delays

Delivery may be delayed because of circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, transportation problems, holiday volume, incorrect or incomplete addresses, delivery-access problems, regional service interruptions, government restrictions, infrastructure problems, or carrier operational issues. Estimated delivery dates are provided as guidance unless explicitly described as guaranteed.

6. Carrier Responsibility

After an order has been transferred to the shipping carrier, transportation and final delivery are performed by the carrier. ELYX Beauty may assist customers with legitimate delivery issues, but we do not directly control carrier routes, scanning systems, operating procedures, or delivery schedules. Nothing in this policy excludes legal rights or responsibilities that cannot lawfully be excluded.

7. Accurate Shipping Information

Customers are responsible for providing accurate and complete delivery information, including recipient name, street address, apartment/unit/suite number, city, state, ZIP or postal code, and telephone number where requested. ELYX Beauty is not responsible for delays resulting from incorrect customer-supplied information except where applicable law provides otherwise.

8. Address Corrections

If you identify an address error, contact us immediately at adminelyxbeauty@gmail.com. We will make reasonable efforts to correct the address before fulfillment or shipment. However, changes cannot be guaranteed once processing has begun, a shipping label has been created, fulfillment has begun, or the package has been transferred to the carrier. Address changes after shipment may also be restricted by the carrier.

9. Incorrect or Incomplete Addresses

Where an order is delayed, returned, or determined to be undeliverable because of an incorrect or incomplete customer-provided address, additional shipping charges may apply where permitted by law. If the shipment is returned to us, we may offer reshipment, potentially subject to additional shipping costs, or an eligible refund in accordance with our Refund & Return Policy. Applicable original and return-shipping costs may be deducted where legally permitted.

10. Delivered but Not Received

If tracking indicates that a package was delivered but you cannot locate it, we recommend checking the delivery location carefully, checking with household members and neighbors where appropriate, checking reception/concierge/front desk/mailroom areas, reviewing carrier delivery photographs or details, and contacting the carrier.

If you still cannot locate the package, contact adminelyxbeauty@gmail.com with your order number and tracking information. We will make reasonable efforts to assist with an investigation. A carrier’s “Delivered” status does not automatically prevent review of a legitimate delivery concern.

11. Lost Shipments

If a package appears lost in transit, please provide your full name, order number, delivery address, and tracking number where available. We may need to complete or initiate a carrier investigation before issuing a resolution. Depending on the circumstances, available remedies may include replacement, refund, store credit, or another reasonable solution. The appropriate resolution may depend on carrier findings, product availability, and applicable law.

12. Damaged Shipments

If a package or product arrives damaged, contact us promptly. Please provide your order number, a description of the issue, clear photographs of the damaged item, photographs of the shipping package, and photographs of the shipping label where possible. Damage claims are also governed by the reporting requirements contained in our Refund & Return Policy.

13. Missing Products

If a shipment arrives with one or more items missing, contact adminelyxbeauty@gmail.com. Please include your order number and, where possible, photographs of the package, shipping label, packing materials, and items received. We may review fulfillment and shipping records before determining an appropriate resolution.

14. Multiple Shipments

Some orders may be divided into multiple packages. Customers may receive multiple shipments, multiple tracking numbers, or packages delivered on different dates. Customers ordinarily will not incur additional shipping charges solely because we choose to divide an order into multiple shipments.

15. Refused or Unclaimed Shipments

Packages that are refused, not collected, or otherwise returned to us may be processed according to our Refund & Return Policy. Where legally permitted, shipping, return-to-sender, or handling costs may be deducted from an otherwise eligible refund.

16. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We may be able to cancel an order before processing or fulfillment has progressed. Once processing or shipment has occurred, cancellation may no longer be possible. Orders already shipped will generally be handled under our Refund & Return Policy.

17. Holiday and Promotional Periods

During holidays, promotional campaigns, product launches, or unusually high-volume periods, processing and shipping may take longer than normal. Where appropriate, significant temporary changes may be communicated through our website or during checkout.

18. International Shipping

Where international shipping is offered, availability, shipping charges, delivery estimates, customs requirements, duties, import taxes, and other government charges may vary by destination. Applicable shipping options will generally be shown during checkout. Unless expressly stated otherwise, customers may be responsible for customs duties, import taxes, brokerage charges, or other fees imposed by the destination country or relevant authorities. If shipping is unavailable to a destination, checkout may prevent completion of the purchase or display no available shipping method.

19. Changes to Shipping Services

We may change carriers, shipping methods, delivery estimates, or shipping promotions when reasonably necessary. Material changes to our standard shipping practices will be reflected in the current version of this policy.

20. Relationship to the Refund & Return Policy

Shipping-related refund, replacement, damage, and return requests may also be governed by our Refund & Return Policy. Where multiple policies address an issue, the policy most specifically applicable to the matter will generally control, subject to applicable law.

21. Contact Us

For shipping, tracking, delivery, missing-package, or address-correction questions, please contact:

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